Shipping policy

Last Updated: October 21, 2026

Thank you for shopping with Sylria.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.sylria.com. Please review this policy before placing an order.

1. Order Processing Time

All orders are processed within 1–3 business days.

Business Days: Monday – Friday. This policy does not specify a separate processing schedule for U.S. public holidays.

Order Cut-Off Time: 6:00 PM CT

Orders placed after 6:00 PM CT or on Saturdays or Sundays begin processing on the next business day. Orders placed before the cut-off time are not guaranteed to ship the same day.

During peak seasons, promotional events, holidays, or periods of unusually high order volume, processing times may be slightly extended. If a significant delay occurs, we will notify you using the contact information provided with your order.

2. Shipping Destination

The delivery destinations and shipping options available for an order are those shown at checkout. The delivery estimates and free standard shipping terms in this policy apply to orders shipped within the United States. International delivery is not guaranteed to be available; if an international destination and shipping option are offered at checkout, review the applicable charges and any delivery estimate shown before placing the order.

Shipping availability depends on your delivery address, product availability, and the shipping options displayed during checkout.

Please ensure that your shipping information is complete and accurate before submitting your order.

3. Estimated Delivery Time

Estimated delivery time consists of:

Order Processing Time + Shipping Transit Time

United States Standard Shipping

  • Order Processing Time: 1–3 business days

  • Shipping Transit Time: 6–9 business days after the carrier receives the shipment. Transit business days are Monday – Friday.

  • Estimated Total Delivery Time: 7–12 business days

The estimated total delivery time of 7–12 business days is the combined estimate for order processing (1–3 business days) and carrier transit (6–9 business days after the carrier receives the shipment). It does not include any waiting period before processing begins. Orders placed after 6:00 PM CT or on Saturdays or Sundays begin processing on the next business day, so the elapsed time from the moment an order is placed may be longer. The stated business-day estimates use a Monday–Friday business-day schedule; the policy does not specify a separate U.S. public-holiday processing schedule. These are estimates, not guaranteed delivery dates, and actual delivery may be affected by weekends, holidays, carrier operations, weather, or other circumstances outside our reasonable control.

Delivery times are estimates only and are not guaranteed. Delays may occur due to weather conditions, carrier delays, holidays, high shipping volume, address verification issues, or other circumstances beyond our reasonable control.

4. Shipping Costs

We offer free standard shipping on orders shipped within the United States only.

Free standard shipping applies to eligible standard-shipping orders shipped within the United States. If checkout offers an optional shipping service other than standard shipping, or displays a charge for an international destination or another specific order or service, the applicable option and charge will be shown before payment. Please review the options actually available at checkout before completing your order.

5. Order Tracking

After your order ships, a shipping confirmation email may be sent with tracking information when tracking is available for the shipment. The availability of tracking information depends on the carrier and fulfillment arrangements for the order.

When tracking is provided, it may take additional time after the carrier receives the shipment for the tracking information to appear or update in the carrier's system.

If your tracking information is not updated immediately, please allow additional time for the carrier's tracking system to refresh.

6. Shipping Carriers and Fulfillment

Orders may be shipped through trusted shipping carriers, logistics providers, or fulfillment partners depending on product availability and operational requirements.

Shipping carriers, logistics providers, or fulfillment partners may vary by order. Delivery estimates in this policy are estimates and do not guarantee a particular carrier, tracking coverage, or delivery date.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify your:

  • Full name

  • Street address

  • Apartment, suite, or unit number (if applicable)

  • City

  • State

  • ZIP code

  • Phone number

  • Email address

Incorrect or incomplete shipping information may result in shipment delays, returned packages, or unsuccessful delivery.

If you notice an error after placing your order, please contact hello@sylria.com as soon as possible.

While we will make every reasonable effort to assist, we cannot guarantee changes once an order has entered processing or has already been shipped.

8. Lost, Delayed, or Missing Packages

If your package appears delayed, lost, or marked as delivered but cannot be located, please contact us at hello@sylria.com with your order number and tracking information.

You may also be asked to:

  • Verify the shipping address used for your order.

  • Check around your mailbox, front door, or other delivery locations.

  • Ask household members, neighbors, building management, or reception staff.

  • Contact the shipping carrier for additional delivery details.

We will work with you to review the situation and determine the appropriate next steps.

9. Failed Delivery or Returned Packages

If a package is returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or another customer-related reason, we will contact you whenever possible.

Additional shipping charges may apply if reshipment is requested due to incorrect shipping information or failed delivery not caused by Sylria. If a reshipment charge applies, we will inform you of the applicable charge and obtain your confirmation before arranging the reshipment.

10. Damaged or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, or incorrect, please contact hello@sylria.com as soon as reasonably possible.

To help us review your request, please provide:

  • Your order number.

  • Clear photographs of the product.

  • Photos of the packaging, if applicable.

  • A brief description of the issue.

We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy.

11. Order Changes and Cancellations

If you need to modify or cancel an order, please contact hello@sylria.com as soon as possible.

Although we will make every reasonable effort to accommodate your request, we cannot guarantee changes or cancellations once order processing has begun or the shipment has been dispatched.

12. Contact Information

If you have questions regarding shipping, delivery, tracking, or your order status, please contact us.

Brand Name: Sylria

Website: www.sylria.com

Business Address:

107 Augusta Cir, Jackson, TN 38305, United States

Customer Support Email:

hello@sylria.com

Customer Support Phone:

+1 617-555-5346

Customer Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM CT

Sunday: Closed

We review shipping-related inquiries during our published customer support hours and aim to respond as soon as reasonably possible. Response times may vary.