Refund policy

Last Updated: October 21, 2026

At Sylria, we want you to be satisfied with your purchase. If you are not completely satisfied, we are here to help. This Return & Refund Policy explains our return eligibility, return process, refund procedures, return shipping responsibilities, and other important information for purchases made through www.sylria.com.

1. 30-Day Return Policy

We offer a 30-day return policy.

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

• Unworn and unused.

• In the same condition in which it was received.

• Returned with all original tags attached.

• Returned in its original packaging.

• Accompanied by proof of purchase, such as your order number or purchase confirmation.

Items that do not meet these requirements may not be eligible for return, subject to any rights that cannot be excluded under applicable law.

2. How to Start a Return

To request a return, please contact us at hello@sylria.com within the 30-day return period.

Please include:

• Your order number.

• The email address used to place the order.

• The reason for your return request.

After reviewing your request, we will provide a Return Merchandise Authorization (RMA) together with detailed return instructions, including where and how to send your package.

Please do not send items back before receiving return authorization, as unauthorized returns may not be accepted or may experience processing delays.

3. Return Method

Returns are accepted by mail only.

Please follow the return instructions provided by our customer support team. We recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.

4. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Customer Responsibility

You are responsible for return shipping costs if the return is due to:

• Change of mind.

• Ordering the wrong size.

• Ordering the wrong color.

• Style preference.

• No longer wanting the item.

Our Responsibility

If you receive a defective, damaged, or incorrect item, Sylria will cover the return shipping cost or provide a prepaid return shipping label where applicable.

5. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, or incorrect, please contact hello@sylria.com as soon as reasonably possible.

To help us review your request, please provide:

• Your order number.

• Clear photographs of the product.

• Photos of the packaging, if applicable.

• A brief description of the issue.

After reviewing your request, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or another suitable solution.

6. Items That May Not Qualify for a Standard Return

The following items may not qualify for a standard return:

• Items that have been worn, washed, altered, or returned without original tags or original packaging may not qualify for a standard return.

• Items damaged after delivery through customer use, alteration, or handling may not qualify for a standard return. This does not exclude claims for items that arrived damaged, defective, or incorrect, or any rights that cannot be excluded under applicable law.

• Any product-specific return restriction will apply only where it is clearly disclosed for the item before purchase and permitted by applicable law.

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or style, we recommend returning your eligible item for a refund and placing a new order for the item you would like instead.

If you received a defective, damaged, or incorrect item, please contact us so we can review the issue and provide an appropriate solution.

8. Refunds

After your returned item is received, please allow 1–3 business days for inspection. We will notify you of the outcome of your refund request after the review.

If approved, your refund will be issued to your original payment method within 5 business days after your refund is approved.

After a refund is issued, your bank, card issuer, or other payment provider may require additional processing time before the funds appear in your account.

9. Original Shipping Charges

Standard shipping within the United States is free under our current policy, so customers generally will not have an original standard-shipping charge to refund. If a shipping charge was actually paid for an order, its refund eligibility will be assessed in accordance with the reason for the return and applicable law. Where the return results from our error, including an incorrect, defective, or damaged item, we will address any shipping amounts paid as required by applicable law.

10. Restocking Fee

We do not charge a restocking fee for eligible returns.

11. Return Address

Returns must be authorized before being sent to the return address below.

Return Address:

Sylria

107 Augusta Cir, Jackson, TN 38305, United States

Please do not mail a return to this address until you have received return authorization and the specific return instructions from our customer support team. Include your order number or Return Merchandise Authorization (RMA) with the package to help us identify and process your return.

12. Contact Information

If you have any questions regarding returns, refunds, damaged items, or exchanges, please contact us.

Brand Name: Sylria

Website: www.sylria.com

Business Address:

107 Augusta Cir, Jackson, TN 38305, United States

Customer Support Email:

hello@sylria.com

Customer Support Phone:

+1 617-555-5346

Customer Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM CT

Sunday: Closed

We review return and refund inquiries during our published customer support hours and aim to respond as soon as reasonably possible. Response times may vary.