Privacy policy

Last Updated: October 21, 2026

This Privacy Policy explains how Sylria ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit www.sylria.com (the "Site"), create an account, place an order, contact us, or otherwise interact with our services.

This Privacy Policy describes how personal information may be handled in connection with the Site. Visiting or using the Site does not, by itself, constitute consent to any processing for which consent is required by applicable law. Where consent or a privacy choice is required, the applicable choice or consent mechanism should be used.

1. Who We Are

Sylria is an independently operated online retail store offering clothing and accessories.

Website: www.sylria.com

Customer Support Email: hello@sylria.com

Customer Support Phone: +1 617-555-5346

Business Address:

107 Augusta Cir, Jackson, TN 38305, United States

2. Information We Collect

Depending on how you interact with our Site and the features enabled at the time, we may collect information that you provide directly, information collected automatically through the Site, and information received from service providers that support our business.

Information You Provide

When you place an order, create an account, subscribe to our communications, contact customer support, or otherwise interact with our Site, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details and purchase history

  • Payment confirmation information

  • Customer service communications

  • Return and refund requests

When you make a purchase, payment information is handled through the payment method and provider presented at checkout. We may receive transaction-related information, such as payment status, transaction identifiers, billing details, or limited payment details supplied by the provider. The information processed by a provider and the information made available to Sylria depend on the payment method and the store configuration. Please use the payment options displayed as available at checkout.

Automatically Collected Information

When you visit our Site, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Language preferences

  • Time zone

  • Referring website

  • Pages visited

  • Products viewed

  • Website activity

  • Cookie and similar technology data

This information helps us improve website performance, understand how visitors use our Site, prevent fraud, and improve the overall shopping experience.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders.

  • Verify payments and reduce fraudulent transactions.

  • Provide customer support.

  • Send order confirmations, shipping updates, and other service-related communications.

  • Improve our website, products, and customer experience.

  • Measure website performance and marketing effectiveness.

  • Send promotional communications where permitted by law. You may opt out at any time.

  • Comply with legal, accounting, tax, and regulatory obligations.

4. Service Providers

To operate our business, we may share limited personal information with trusted service providers that perform services on our behalf, including:

  • Payment processors

  • Shipping and delivery providers

  • Customer support platforms

  • Fraud prevention services

  • Website hosting providers

  • Analytics providers

  • Marketing and advertising partners

These providers receive only the information necessary to perform their services for us and are expected to protect your information appropriately.

5. Analytics and Advertising

Depending on the tools and services enabled on our Site, certain technical or usage information may be processed for site operations, analytics, or advertising measurement. This policy does not mean that every analytics or advertising tool is enabled at all times; the technologies and purposes in use may vary with our current configuration.

Depending on the services enabled on our Site, these technologies may collect:

  • Device information

  • Browser information

  • Website activity

  • Referring source

  • Advertising interactions

  • Conversion events

  • Cookie identifiers

Where such tools are enabled, information processed through them may help us understand Site performance and evaluate relevant marketing activities. We do not represent that any particular analytics or advertising tool is enabled unless it is actually configured for the Site.

6. Cookies and Similar Technologies

Our Site may use cookies and similar technologies that are necessary for site operation and, depending on the features and services enabled, for analytics, personalization, or advertising. The technologies in use may vary with our Shopify configuration and the third-party services integrated with the Site. This description is general and should not be read as confirmation that any particular analytics, advertising, consent-management, or privacy-choice tool is enabled.

These technologies may be used for:

  • Essential website functionality

  • Shopping cart and checkout

  • Security and fraud prevention

  • Website analytics

  • Performance measurement

  • Remembering user preferences

  • Advertising and remarketing, where applicable

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

7. Sharing Your Information

Whether information is considered sold, shared, or used for targeted advertising depends on the services actually enabled, the information processed, and applicable law. If you believe you have a legal right to opt out of a sale, sharing, or targeted advertising, you may email hello@sylria.com with the subject line “Privacy Opt-Out Request.” Please identify the state or country where you reside and describe the request so we can assess which requirements apply. Do not include payment-card details or other sensitive information in your email. We will review and respond to the request in accordance with applicable law and the information reasonably needed to process it. Any additional opt-out method, preference control, or browser-signal mechanism will apply only where it is actually supported on the Site or required by applicable law; we do not claim that a particular link or technical control is available unless it is provided.

We may share information with:

  • Payment providers

  • Shipping partners

  • Fraud prevention providers

  • Analytics providers

  • Marketing and advertising partners

  • Professional advisors

  • Government authorities or regulatory agencies when required by applicable law

8. Your Privacy Rights

Depending on your location, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include:

  • The right to access your personal information.

  • The right to correct inaccurate information.

  • The right to request deletion of personal information.

  • The right to restrict certain processing activities.

  • The right to opt out of targeted advertising or marketing communications where applicable.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

To submit a privacy request, email hello@sylria.com with the subject line “Privacy Request.” In your message, describe the right you wish to exercise and identify the state or country where you reside. Please do not send passwords, payment-card details, or other unnecessary sensitive information. We may ask for information reasonably necessary to verify your identity or clarify the request, and we will use information provided for that purpose in accordance with applicable law. We will review and respond within the time required by applicable law. If we cannot take the requested action, any explanation, appeal process, authorized-agent process, or other procedure required by applicable law will be provided as applicable to your request and location. We do not promise that every procedure applies in every jurisdiction.

9. Your Privacy Choices

If you receive promotional emails from us, use the unsubscribe link included in the message to opt out of those promotional emails. If a promotional email does not contain a working unsubscribe link, you may contact hello@sylria.com and ask to stop promotional email communications. We will process the request as required by applicable law. Unsubscribing from promotional emails does not necessarily stop transactional or service-related communications about an order or account.

Some laws recognize browser-based privacy signals or other opt-out preferences. Whether a particular signal or preference applies to your information depends on applicable law and the Site’s technical capabilities. We do not represent that the Site detects or honors every such signal. Where applicable law requires a particular signal, opt-out method, or privacy-choice control, the applicable mechanism governs.

10. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including completing transactions, complying with legal obligations, resolving disputes, preventing fraud, and maintaining appropriate business records. Retention periods may vary by information type and the circumstances of collection. We apply retention and deletion practices subject to applicable legal and operational requirements.

We seek to use reasonable administrative, technical, and organizational safeguards appropriate to the information and our operations to help protect personal information from unauthorized access, disclosure, alteration, or destruction.

No method of electronic transmission or storage can be guaranteed to be completely secure. The specific safeguards used may depend on the systems and services supporting our operations.

11. International Visitors and Children's Privacy

Our published shipping estimates and free standard shipping terms apply to orders shipped within the United States. Customers outside the United States should rely on the destinations, options, and terms actually presented at checkout. Access to the Site from another country does not by itself mean that we accept or can fulfill orders to that country.

If you access our Site from another country, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

Our Site is intended for a general shopping audience and is not directed to children where applicable law restricts such collection. We do not knowingly collect personal information from children in circumstances where doing so is prohibited. If we become aware of information that requires action under applicable law, we will take appropriate steps.

If you believe a child has provided personal information to us, please contact hello@sylria.com, and we will take appropriate steps to remove such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be posted on this page together with a revised Last Updated date.

13. Contact Information

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us.

Brand Name: Sylria

Website: www.sylria.com

Business Address:

107 Augusta Cir, Jackson, TN 38305, United States

Customer Support Email:

hello@sylria.com

Customer Support Phone:

+1 617-555-5346

Customer Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM CT

Sunday: Closed

We review privacy-related inquiries during our customer support hours and aim to respond as soon as reasonably possible. The time needed to respond to a privacy request may depend on the nature of the request, identity verification, and applicable legal requirements.